Will we ever see you after the installation is finished?

First and foremost, Incotec does not leave you alone after you have bought a TanWare product from us. We are aware that our clients must have smooth operation for years to come. After-sales service is a big part of the package we offer. We are proud of our reputation for timely and reliable after-sales service and we look forward to extend the same level of service to our new clients.

What do you provide?

Maintenance – Regular maintenance is the best way to sustain failure-free operation and to recognize (and avoid) problems at an early stage. Incotec offers regular maintenance visits or remote maintenance via modem or Internet.

Trouble-Shooting – Although we take every effort to prevent malfunctions beforehand, there may be situations that require immediate attention and action. Incotec provides technical support on-site and off-site in order to resolve a given problem as fast as possible.

Remote Diagnosis – TanWare has remote diagnosing capabilities that simplify error correction considerably. TanWare can be authorized to allow our engineers to connect to your system via modem or Internet in order to investigate, analyze, and resolve problems remotely. This capability can result in thousands of dollars of cost savings.

What if I have a problem outside of normal business hours?

We are there for you 7 days a week, 24 hours every day. Our hotline service is best suited to those clients who want to guarantee immediate response to emergency situations around the clock.